Our professional design service is free to customers. A refundable deposit of £75 is required for design work to be undertaken (refunded when order is placed).
We're very proud of our brand, and the Shutt Velo Rapide logo will appear front and back on all custom garments unless otherwise agreed in advance by Cycling Brands Ltd.
Samples are available for sizing and quality assessment purposes. Samples are sent by courier following receipt of a refundable deposit of £100.
Samples must be returned in good condition with the swing tags still attached. Samples not returned, or returned either used or damaged, will be presumed purchased and the appropriate cost will be billed to you.
A 50% deposit is required for production to begin. The final balance will become due when an order is ready to be shipped. A 100% advance payment is required for orders of less than £1,000.
Changes to an order
Once your order has been placed and confirmed, any additions, changes or any other alterations to the order will be accepted solely at the discretion of Cycling Brands Ltd.
If you wish to cancel your order after your deposit has been paid you will forfeit your deposit. If production has started, you will be required to pay the outstanding 50% balance also.
Cycling Brands offers market leading turnarounds and delivery is typically 4 weeks from order.
Delivery is subject to a variable production schedule and is occasionally delayed. Cycling Brands Ltd will use all reasonable endeavours to meet any agreed delivery date, but it is not liable for any failure to do so.
Shipping charges will be applied and may vary dependant on size of order and method of transport.
Cycling Brands Ltd uses third party couriers to ship orders. Once an order has left our factory we can no longer control the delivery date and delays may be experienced by the courier. Cycling Brands Ltd is not responsible for lost damaged or delayed orders.
On rare occasions mistakes can be made. If we have made an error in your order, we will remake or repair your order as soon as possible.
Cycling Brands Ltd is not responsible in cases where incorrect items (or sizes) were ordered, or an incorrect design was approved.